My generation is stuck

A run that's still working isn't stuck. While it works, its clip, card or row shows the stage it has reached, in words. There's no timer and no progress bar made up from the clock: models don't say how far along they are, so the line says only what we know. A percentage appears only where something really counts, such as our own renderer's frames.

What each stage means

• Waiting for a free worker: it's in our queue. Where we know it, the line also says how many runs are ahead of yours. Runs on the Pro and Ultra plans are taken from this queue first.
• Getting it ready: we're reading your files and settings.
• Sent to the model: the model has accepted the run.
• In the model's queue: the model is busy with other work. This wait is on the model's side.
• Generating with the model: the model is making it.
• Rendering: our own renderer is working, and any percentage beside it counts real frames.
• Checking the result: the result is being checked before it's shown.
• Saving your copy: it's made, and we're keeping a copy for you. A clip can already play while this shows.

The lines name the model, for example "Sent to Kling 3.0" or "In Kling 3.0's queue".

What to do while you wait

1. Leave it running. Clips and board cards are made on our servers, so you can close the page; they'll be there when you come back.
2. Reload the page to see where it has got to.
3. Don't press Generate again to hurry it. Each press starts a separate run, and each is charged on its own.

Runs that never finish

You don't have to do anything about a run that can't finish. If the model reports a failure, stops answering, or our side is interrupted, the run is ended, marked failed, and its credits come back automatically: see My video failed. Did I lose my credits? You decide whether to retry; we never re-run it on our own.

If a picture, clip, track or voiceover still shows as running a few hours after you started it, open a ticket under Something failed and tell us which run it is.