The site will not load, or a page is slow

Reload the page first. Your runs aren't lost when you do: clips and board cards are made on our servers, so they carry on while the page reloads, or even with it closed.

Look for a notice from us

When we're doing planned work, or something isn't working on our side, a line above every page in the app says so. It's marked Notice, Heads up or Incident, sometimes with Read more beside it. It's checked again whenever you come back to the tab, so a new notice shows up without a reload.

What the page says

• Something went wrong in the app. Part of the page broke. Press Try again, or Reload page. If it happens every time you do the same thing, report it and say what you pressed.
• 404 — no such frame. That address doesn't exist: the page was renamed, or the link that brought you is out of date. Press Back to dashboard (Back to home when you're signed out).
• Not available. That part of Vessero is switched off for your account. Nothing you made there is gone. If you were using it, press tell us on the page.
• Too many requests — try again in about a minute. A lot was sent from your account in a short time, such as many runs or uploads in one minute. Wait a minute, then carry on.
• The sign-in page. If you're sent there while working, your session has ended. Sign in again: your work is where you left it. If signing in itself fails, see Create an account and sign in.
• Reconnecting, on a board. The board's live link to us dropped. When it comes back, the board reads everything again, so you see what changed meanwhile.

When a page is slow

A thin line runs along the top of the screen while the next page loads, and the new page shows its outline, under its own name, until the rest arrives. If the page still hasn't arrived after several seconds, reload.

A run that's taking a while isn't the page being slow: it shows the stage it has reached on its clip, card or row. See My generation is stuck.

If it still won't load

1. Reload, then try a private window or another browser. If Vessero works there, something stored in your usual browser, or one of its extensions, is in the way.
2. Check the notice line above the page, in case we already know.
3. Tell us. Open a ticket under A bug. It adds the page you were on, your browser and your plan on its own, so say only what you did and what you saw. If you can't get into the app at all, use the Contact page, which works without signing in, and choose Technical support.