Change your email, password or sign-in

Your password and your name can be changed from Settings. Your email address can't: it's how Vessero finds your account.

Change or set your password

1. Go to Sign-in in Settings.
2. Under Password, press Email me a link.
3. Open the link in the email, choose a new password of at least 8 characters, type it again, and press Save and sign in.

The link works once, for an hour, and only the newest one works. Saving the new password signs out your other devices.

On an account made with Google, the same link sets a first password, so you can then sign in either way.

Forgotten your password

On Sign in, press Forgot password?, enter your email and press Send the link. If there's an account for that address, a link to choose a new password is on its way, and it works the same way. Nothing after a few minutes? Check your spam folder, or send it again. Ask too many times and you'll be asked to wait an hour.

Your email address

Your email address can't be changed. Vessero finds your account by it, so a different address, through Google or with a password, is a different account. Sign in with the same address each time.

If you need your work under another address, open a ticket under My account and a person will look at what can be done.

Your name

Change your first and last name in Profile and press Save changes. Profile is also where you change Who you are, which orders your sidebar and picks the templates on Home.

How you sign in

Sign-in shows how you're signed in now: with Google, or with your email and password.

• With Google, your account is as well protected as your Google account. Vessero asks Google only for the basic sign-in details, and never sees your Google password.
• With a password, we keep only a salted hash of it, never the password itself, and repeated wrong tries pause sign-in for a few minutes.

Signing out

Press Log out in Sign-in, or in the account menu. To sign out everywhere else at once, set a new password: saving it signs out your other devices.

If you can't sign in

• "That email and password do not match." Check both, or press Forgot password?.
• "This email has an account that signs in with Google." Press Continue with Google, or set a password with Forgot password?.
• "Activate your account first." Open the activation link we emailed you, or press Send the link again: see Create an account and sign in.
• "Too many tries." Wait a few minutes and try again.
• "This account is suspended." If you think that's a mistake, contact us.