Emails we send, and how to stop them

We send two kinds of email: email about your account, and product news you choose to get.

Email about your account

These answer something you did or asked for, so they come whatever your settings say:

• your activation link, and password-reset links;
• replies to your support tickets;
• your plan starting, with what you paid and a link to the invoice;
• credits or a plan our team gives you, and credits from a sign-up link you joined through;
• without a plan, a reminder two weeks and three days before credits you bought end;
• an invitation to a workspace, and a client's decision on a review link you sent;
• Creator Store purchases and sales, emails from communities you belong to, and affiliate program emails, if you take part;
• messages from our team, and other notices about your account.

A payment that didn't go through is told in the app, under the bell, and any receipt for a payment comes from Stripe rather than from us.

Product updates and tips

Occasional email about what's new and how to get more out of Vessero, never more than a couple a month. It's off until you turn it on:

• in Email in Settings, with Product updates and tips, or
• with the box on the welcome page the first time you sign in.

It starts only once your email address is confirmed. Every one has an unsubscribe link, and mail apps such as Gmail and Outlook show their own unsubscribe button for it.

Stop them

• Turn off Product updates and tips in Email, or
• press the unsubscribe link in one of those emails. It opens a page with one Unsubscribe button, and you don't need to sign in.

Email about your account can't be turned off, since it answers something you did; to stop it altogether you'd close the account: see Cancel your plan or delete your account.

Community emails

A community you've joined has its own choices. The bell on its page turns its Announcements (at most one a day) and its Daily digest on or off.

Not getting our email?

• Check your spam folder, and that you're looking in the inbox of the address you sign in with.
• If an email to you bounced or was reported as spam, email to your address is paused, and Email says so. Open a ticket and we'll look at it.