Redeem a credit code

Our team gives out credit codes, such as SPRING-500, by email, in a post or at an event. A code is worth a number of credits, to use within a number of days.

Redeem one

1. Open Codes in Settings, in the Plan and team group.
2. Type or paste the code. Capitals don't matter. Under the box you'll see what it gives before you press anything, for example "500 credits · use within 30 days".
3. Press Redeem. The credits are on your balance straight away, and the bell tells you so.

A link to a code, such as vessero.com/redeem/SPRING-500, opens Codes with the box already filled in. If our team gave a code to you by name, it's waiting under For you with its own Redeem button, and the email we sent has the same link.

You can also ask a connected AI app to redeem a code for you. See What an AI app can do in your account.

How the credits work

• They're spent before credits you buy, after your plan's credits.
• What's left on the last day expires. Codes shows each code you've used, how much of it is left and the day it ends.
• Every code also shows on your Usage statement, with its name.

When a code gives nothing

Codes says why under the box:

• You have already used this code. Each code works once for each account, and once for each email inbox: name+1@gmail.com beside name@gmail.com counts as the same person.
• That code has ended, is paused for now, or has been used as many times as it can be. Codes can have an end date and a limit.
• That code isn't for this account. Some codes are only for the people they were given to.
• That code is for new sign-ups, through its link. That's a credit link, not a code. See Credits from a referral or a credit link.
• Activate your account from the email we sent, then use the code. Codes work once your email address is confirmed.

If you think a code should have worked, open a ticket with the code.