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Billing and refunds
Paying for a plan or credits, changing or cancelling a plan, receipts, and what happens to your credits when a plan ends.
- 2 minCancel your plan or delete your accountCancel from Plan and billing: your plan runs to the end of the period you paid for, then its credits end while bought credits stay. Deleting your account locks it at once and erases it after a grace period; sign in before then to restore it.
- 4 minChange, upgrade or downgrade your planIn Plan and billing, press Move up on a bigger plan. Its price is charged now, its credits arrive now, and your credits stay. A smaller plan, picked with Switch to, starts at your next renewal, with nothing refunded.
- 2 minFind your receipts and invoicesPlan and billing lists your latest payments under Receipts. Every invoice, for a plan or for credits, is on Stripe's billing page, opened from Cards, invoices and cancelling. Invoices show the tax in what you paid, and can carry your company's name and VAT number.
- 1 minA payment failedWhen a plan's renewal fails, Plan and billing says Payment failed and the bell tells you. Update your card from Plan and billing and Stripe tries again; the credits you have keep working meanwhile. A card refused at checkout buys nothing and changes nothing.
- 2 minRefunds for a plan or a credit purchaseYour first payment can be refunded in full if you ask within 7 days of it and have used less than 20% of the credits it bought. Other payments aren't refundable, except where the law where you live says otherwise. A failed run gives its credits back automatically.
- 2 minDisputing a payment with your bankIf a payment to us is disputed with your bank, the unspent credits it bought are held and purchases pause until the bank decides. A plan whose payment is disputed stops renewing. If the dispute closes in our favour, the credits come back. Write to us first; it's quicker.
- 3 minBusiness: teams, seats and invoicesBusiness is for teams, studios and agencies: a shared workspace with the seats you need, credits pooled across the team, client folders and review links, billed by invoice. The seats, credits and price are agreed with our team, so it starts with Talk to us rather than checkout.
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