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88 articles on credits, runs, plans and every studio, written by the team that runs them. If yours isn’t here, a person answers.
13 answers
- Billing and refundsCancel your plan or delete your accountCancel from Plan and billing: your plan runs to the end of the period you paid for, then its credits end while bought credits stay. Deleting your account locks it at once and…
- Billing and refundsChange, upgrade or downgrade your planIn Plan and billing, press Move up on a bigger plan. Its price is charged now, its credits arrive now, and your credits stay. A smaller plan, picked with Switch to, starts at your…
- Billing and refundsRefunds for a plan or a credit purchase…credits. Your first payment Your first payment, for a plan or for credits, can be refunded in full if: - you ask within 7 days of it, and - you've used less than 20% of the credits…
- Plans and creditsPlans compared: Starter, Plus, Pro and UltraThe four plans differ in price and credits a month. Plus and up add every Pro theme and more for your page; Pro and Ultra add priority, batch automation and more communities.…
- Billing and refundsDisputing a payment with your bank…are held and purchases pause until the bank decides. A plan whose payment is disputed stops renewing. If the dispute closes in our favour, the credits come back. Write to us first;…
- Billing and refundsFind your receipts and invoicesPlan and billing lists your latest payments under Receipts. Every invoice, for a plan or for credits, is on Stripe's billing page, opened from Cards, invoices and cancelling.…
- Account and privacyExport your data…you've made and written here: - your account details and plan; - every credit in and out; - your pictures, clips, songs, voiceovers and stories, with the prompts they were made…
- Account and privacyEmails we send, and how to stop them…you did, such as activation links, ticket replies and your plan starting; those can't be switched off. Product news comes only if you turn it on in Settings, at most a couple a…
- AI appsDisconnect an app or revoke a key, and when an app stops working…its connections, keys and share links go with it. See Cancel your plan or delete your account. An app isn't told why it was turned away: to it, a disconnected app, a revoked key…
- Account and privacyHow we handle your data…gave. - A copy : see Export your data. - Deleting it : see Cancel your plan or delete your account and Delete your data. - Anything else : write to us from the contact page and say…
- Billing and refundsBusiness: teams, seats and invoices…1. Press Talk to us under Business on Pricing or in Plan and billing. It opens the contact form with Business chosen. 2. Tell us your company or studio, your team's size and what…
- Billing and refundsA payment failedWhen a plan's renewal fails, Plan and billing says Payment failed and the bell tells you. Update your card from Plan and billing and Stripe tries again; the credits you have keep…
- Communities, Creator Store and earningJoin or start a community…or paid. Join from its About page. Hosting comes with a plan, and Vessero's fee on members' payments falls the higher your plan. A community is a creator's own space on Vessero, at…
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